Return/Refund Policy

Thank you for shopping with us! We want to ensure your satisfaction with your purchase. Below is our refund/return policy:

1. Eligibility:

   • To be eligible for a refund or return, the item must be unused and in the same condition as when you received it.

   • The item must be returned within 14 days from the date of purchase.

2. Non-Refundable Items:

   • Certain items are non-refundable, such as personalized and digital downloads.

3. Return Shipping:

   • Customers are responsible for the cost of return shipping unless the item arrived damaged, defective, or if it was an error on our part.

4. How to Initiate a Return:

   • To initiate a return, please contact our customer support at customerservice@pookaluv.com and provide your order details.

5. Refund Processing:

   • Refunds will be processed only after we receive and inspect the returned item.

6. Damaged or Defective Items:

   • If your item arrives damaged or defective, please contact us immediately. We will arrange for a replacement or refund as applicable.

7. Final Sale Items:

   • Some items may be marked as "Final Sale" and are not eligible for return or refund. Please check the product description for details.

Shipping Policy

Thank you for shopping with us! Standard orders are shipped no later than the next business day. For custom orders, items are shipped within 5 days.